HEALTH AND BEHAVIOR
I understand that Harlem Doggie Day Spa, Inc (and herein after referred to as HDDS) reserves the right to refuse any services or the use of its facility for dogs who, in its sole determination, are unhealthy, act aggressively, are unruly, or who may otherwise be a threat or danger to themselves, humans, and/or other dogs. I understand that to use HDDS’s facilities, my dog must be spayed or neutered if older than 7 months. Proof of current vaccinations must be on file for Rabies, Distemper, Parvovirus and Bordetella. I understand that NYC Law requires dogs that visit daycare facilities to have Bordetella administered within the past 6 months. My dog is in good health and has not been ill with a communicable illness in the last 14 days. My dog is free from any condition that could potentially jeopardize other guests.
INJURIES, VETERINARY AND EMERGENCY CARE
I acknowledge that dogs are encouraged to socialize and exercise at HDDS and that injuries may reasonably be foreseen to occur while my dog is visiting HDDS. I acknowledge that I take responsibility for, and will not hold HDDS liable for, any injury illness or ailment which my dog may incur while in the presence of other dogs at the facility or otherwise. I assume all expense and/or liability for injuries that my dog may inflict upon any human or other pet while in the care of HDDS. I shall not hold HDDS responsible monetarily or otherwise, for injuries to my pet that arise during the course of play, grooming, any HDDS services, or anytime during my pet’s visit to HDDS. I shall hold HDDS and its employees harmless from, make no claim against and indemnify HDDS and its employees against any costs, damages, claims, or expenses (including vet fees, long-term care, or rehabilitation services) that may result from an injury or illness to my dog, or to another dog, if caused by my dog. I understand if presented with medical bills I’m responsible for paying. I am responsible for initial vet visit costs and additional follow-up costs associated with the particular injury. If injuries occur between dogs from a mutual fight with no obvious aggressor or deemed- no fault from rough play, and require medical attention, the sum of all medical bills will be split equally between owners. If my dog becomes ill or if the state of my dog’s health otherwise requires professional attention, HDDS, in its sole discretion may engage the services of a veterinarian, administer medicine, and/or give requisite attention to my dog. I understand that HDDS will contact me first and then my emergency contacts if a critical medical situation arises. However, if HDDS is unable to make immediate contact I give my consent to HDDS to act on my behalf in obtaining emergency or any other care at my own expense if deemed necessary by HDDS or its staff.
I specifically represent that I am sole owner of my dog, free and clear of all liens and encumbrances. If I leave my dog in HDDS’s care without payment for 14 days or more, I understand my dog shall be considered abandoned and I transfer ownership of my dog and all rights to HDDS. Due to safety and staffing purposes, HDDS reserves the right to charge a late fee for pick-ups after 15 minutes from closing hours or designated pick-up time. All cancellations must be made 48 hours in advance (one week in advance for holiday weekends); otherwise I may be subject to cancellation fees. I understand that HDDS’s cancellation policy requires a Non-Refundable deposit on boarding for Peak/Holiday Weekends. This contract contains the entire agreement between the parties. All terms and conditions of this contract shall be binding on my spouses, heirs, administrators, personal representative, and myself and HDDS. Any controversy or claim arising out of or relating to this contract, or breach thereof, or as a result of any claim or controversy involving the alleged negligence by any party to this contract, shall be settled by arbitration in accordance with the rules of the American Arbitration Court having jurisdiction thereof. The arbitrator shall, as a part of his/her award, determine an award to the prevailing party of the costs of such arbitration and reasonable attorney’s fees of the prevailing party. By signing this contract and leaving my dog with HDDS, I certify the accuracy of all the information I have provided to HDDS relating to my dog.
I acknowledge that HDDS temperament test all dogs before allowing them to participate in group play but that does not guarantee that accidents will not happen. Dogs participating in group play may be at risk of being exposed to illness or being injured while playing with other dogs. I understand that HDDS is a ‘play at your own risk’ environment. Dogs play with their mouths and paws, so there may be scratches or bruises that happen just from mutual play. I will notify HDDS if I notice any marks on my pet. I acknowledge that if my pet is showing any signs of illness (coughing, sneezing, vomiting, diarrhea, etc.) prior to my reservation, I will bring it to HDDS staff’s attention. I understand that my pet may need to be separated during their time here or may be denied entry into the facility.
I understand I must schedule a daycare reservation (either via email, phone or customer portal) within 48 hours minimum before my desired date. I understand I must schedule a boarding reservation (either via phone or customer portal) must within 72 hours minimum before my desired stay. Reservations are based on availability. Space is limited, requests are not guaranteed
I understand changes to my reservation must be made at least 24 hours prior to my reserved drop off date. Last minute cancellations may be charged a fee. I understand that if I have to extend my stay, I will call HDDS by 4pm eastern standard time (if possible) if I am unable to pick up my pet on my scheduled date. I understand HDDS will do their best to accommodate me but I am prepared to make arrangements for someone to pick up my pet if there is no space.Cancellations must be made at least 48 hours prior to your reserved drop off date. Any cancellation made with less than 24 hour notice may incur a one (1) day charge of boarding. A “no show” (not calling to cancel a reservation before your reserved date) will incur a two (2) day charge for boarding.
I grant HDDS permission to use any pictures taken of my dog(s) for business-related activities. I understand that this use may include advertising and marketing campaigns, website images, and other uses for promoting the services of HDDS.